SHIPPING AND DELIVERY

We’ve extended our usual limit for returns just for the festive period. Any gift bought between 16th November and 24 December 2020 can be returned up until 9th January 2021, if it’s unwanted or unsuitable.  Items must be unworn and in the original condition complete with tags

When your order is shipped, we will send you a confirmation email. We use DHL Express service (2-5 working days) for all international shipments and Royal Mail for UK shipments, a signature will be required upon delivery of your order. We offer free delivery on all orders over £150.

All orders placed with Express Delivery will only be dispatched if placed on Monday-Thursday before 3pm.

Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.

 To contact us regarding all shipping you can email us at concierge@castore.co.uk