Complimentary shipping on all orders over $150 and 100 day returns

Returns and Refunds

RETURNS AND CANCELLATIONS

Should you wish to cancel or return your order, please find returns link in the ‘My Orders’ page, or on your order confirmation email. This will direct you to our returns portal to process your shipping label

ALL LAB SALE ORDERS CANNOT BE RETURNED. EXCHANGE ONLY

If you are based in the EU you also have the right to cancel your order under the Consumer Protection (Distance Selling) Regulations 2000 (“Regulations”), provided you give us written notice. Notice can be given any time after your order has been placed, up until 14 working days from the day after you received your order. Notice of contract cancellation under the Regulations must be given by email to concierge@castore.co.uk.

Please note that this cancellation right does not apply to certain items including (without limit) goods made to your specification or which have been personalised.

For orders cancelled under the Regulations, we will issue you with a full refund. All items must be returned unused and in their original condition, from the original delivery country.

Refunds will be issued within 30 days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.

 

Returns policy

Items should be returned within 30 days of their delivery date, unused and with all garment tags still attached. Our Castore packaging is considered to be apart of the product and must be returned with the goods. This is also to ensure that the product(s) arrive back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.

It is the customers responsibility to return all unwanted goods. All Castore UK orders areIt is the customers responsibility to return all unwanted goods. All Castore UK orders are processed using Royal Mail tracked returns portal. Please follow instructions at the following link; click here to print out personalised shipping label. You are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We cannot be responsible for any loss for any item(s) you have chosen to send to us yourself that become lost or missing.

Please note we do not offer free returns outside of the UK. For International Orders please email your returns request to concierge@castore.co.uk and a member of the team will be happy to process your return.

 

Faulty goods

Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

Refunds will be credited to the purchaser’s original method of payment. Original shipping charges will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency as purchase. Due to fluctuations is currency rates the amounted refunded may be slightly higher or lower than the price originally paid.

On receipt of return, we shall process the refund as soon as possible. We estimate that refunds will be made by the provider of your payment method within 30 days.

Please retain your Shipping Note and Order Confirmation until you have received your refund.

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