RETURNS AND CANCELLATIONS
Should you wish to cancel or return your order, please find returns link in the ‘My Orders’ page, or on your order confirmation email. This will direct you to our returns portal to process your shipping label
ALL BLACK FRIDAY ORDERS CANNOT BE RETURNED. EXCHANGE ONLY
Castore is proud of its products. We believe in the quality of our goods and will not be happy until you are. For online purchases, if you are not happy with your purchase just return it to us, in its original and unworn condition, within 28 days of receipt and we will either send out replacement goods or refund you the original purchase price. We will not refund any delivery costs or return shipping costs incurred by you in not using the free returns route on offer.
Items should be returned within 14 days of their delivery date, unused and with all garment tags still attached. Our Castore packaging is considered to be apart of the product and must be returned with the goods. This is also to ensure that the product(s) arrive back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
It is the customers responsibility to return all unwanted goods. All Castore UK orders areIt is the customers responsibility to return all unwanted goods. All Castore UK orders are processed using Royal Mail tracked returns portal. Please follow instructions at the following link; click here to print out personalised shipping label. You are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We cannot be responsible for any loss for any item(s) you have chosen to send to us yourself that become lost or missing.
Please note we do not offer free returns outside of the UK. For International Orders please email your returns request to firstname.lastname@example.org and a member of the team will be happy to process your return.
Alternatively, please click here and you will be directed to our international returns portal, where you can process your return for shipping.
If you would like to exchange your item, please click here to download your Exchange form and be sure to include in your parcel return. Please note all exchanges must comply with the Castore returns policy.
Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
Refunds will be credited to the purchaser’s original method of payment. Original shipping charges will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency as purchase. Due to fluctuations is currency rates the amounted refunded may be slightly higher or lower than the price originally paid.
On receipt of return, we shall process the refund as soon as possible. We estimate that refunds will be made by the provider of your payment method within 30 days.
Please retain your Shipping Note and Order Confirmation until you have received your refund.